Smart Synchronization

Disk Syncing

In Smart Synchronization connect mode, files are copied to a local cache for faster access prior synchronization with the server in the background. Directories can be browsed when offline and files opened are made available for later offline access. You can also choose to make explicitly all or only selected files and folders available for offline use. Changes to files are saved in a local cache first and uploaded in the background as soon as a connection is available.

Tip

You can access volumes in Smart Synchronization connect mode without being always connected the server or cloud storage.

Status of Files

Files and folders on a mounted volume have a status icon overlay in File Explorer (Windows) and Finder (macOS).

macOS only

Please make sure to enable the Mountain Duck Integration in System Preferences → Extensions → Finder on macOS. For macOS Ventura and later, the setting can be found in System Settings → Privacy & Security → Extensions → Added Extensions.

Up to Date

The file or the contents of a directory has been opened and downloaded to your computer and therefore currently synced with the server or cloud storage. The file takes disk space on your computer and can always be opened even when no connection to the server or cloud storage is possible. New files in a directory on the remote server will appear as Online Only and are not downloaded automatically. Files copied to a volume are kept cached by default.

Note

Files can be purged automatically from the cache when not accessed or the cache size limit is exceeded. Refer to Cache Limitations.

Online Only

The file can only be opened when a connection to the server or cloud storage can be made. The file does not take any space on your computer. The file is downloaded on demand when you open it.

In Sync

The file or folder is selected to be synced with the server or cloud storage to always keep offline. The file takes disk space on your computer and can always be opened even when no connection to the server or cloud storage is possible. New files in a directory on the remote server will be downloaded automatically.

Tip

Files explicitly selected to keep offline are not automatically purged. Refer to Cache Limitations.

Sync in Progress

The file or folder is currently syncing with the server or cloud storage. Check the menu with the sync status for current download or upload progress.

Sync Error

Files that failed to sync after changes. You are missing permission to write to the file or another problem occurred. Please contact your web hosting service provider for assistance. To resolve the error, move the file to your local disk, and reload the directory. Refer to Sync Conflicts for possible error scenarios. You can try to repeat the failed transfer by selecting Mountain Duck → Retry in the context menu. If a sync error cannot be solved using Mountain Duck → Retry because the server does not allow the operation (i.e. due to a permission issue), you can resolve the error state on the file or folder by

  • Move the file or folder to another location on the volume

  • Delete the file or folder

  • To upload files to a target directory no longer existing on the server, you have to move the files to a location found on the server.

Sync Paused

The file or folder is pending syncing with the server but synchronization has been paused.

Ignored

The file or folder is only saved in local cache and not synced. New Folders, empty files and files matching excluded filename patterns are not uploaded. Folders are uploaded after being renamed.

Notifications

File Updated Notification

Notifications can be posted for the following events:

  • Filesystem mounted. The volume is now connected.

  • Filesystem unmounted. The volume has been disconnected.

  • Pause Sync. Synchronization has paused due to the server not reachable because of a network or login error.

  • Resume Sync. Synchronization has automatically resumed as after reachability change.

  • File Added: New file found on server for previously indexed folder.

  • File Deleted. File has been deleted on the server previously synced.

  • File Updated: File changed on server since previously indexing a folder

  • File Uncached. File previously cached for offline access has been purged.

  • Download complete. File download completed in the background.

  • Upload complete. File upload completed in the background.

  • Sync Error. Error synchronizing file because of a server error response.

  • Sync Conflict: Conflicting change in file lead to duplicate of file being created with previous content edited on server.

You can adjust which notifications you want to receive in Preferences → Notifications.

Context Menu Options

To reach the context menu right-click on a file or folder in File Explorer (Windows) or Finder (macOS). Refer to Finder Extension & Windows File Explorer Extension.

Mountain Duck Finder Dark

Keep Offline

Choose Mountain Duck → Keep Offline on Local Disk to make files and folders available even offline with no network connectivity. The status of the file will change to In Sync. The action is recursive for all contained files when a folder is selected and applies to new files found on the remote storage.

Sync Context Menu (macOS)

Note

As long as the volume is mounted, files marked Up to Date or In Sync with a green checkmark remain accessible even if the network connection drops. Changes are synchronized in the background when the server is reachable again.

Delete on Local Disk

Choose Mountain Duck → Delete on Local Disk to delete the offline copy. The status of the file will change to Online Only. The action is recursive for all contained files when a folder is selected and allows you to quickly free up space used in the cache on your local disk.

Note

Files will get cached again regardless this setting if accessed again later (e.g. Finder and Windows Explorer thumbnail preview and media file metadata retrieval).



Retry

Choose Mountain Duck → Retry to retry a sync operation failed previously with an error.

Cache Size

The cache size can be limited per bookmark within the Preferences → Sync tab. Also files not accessed within a chosen period of time can be purged. Refer to Cache Limitations. The cache contains obfuscated file contents on local disk to make files available when offline.

Transfer progress

While transferring files and folders, a transfer progress window shows in Finder.app or Windows Explorer. When completed, the file(s) are queued for synchronization with the server.

Sync Progress

Changes to files are uploaded in the background as soon as a connection is available. Progress is reported by animating the status bar icon and a menu item titled Sync in Progress.

Sync in Progress

Detailed status for current transfers is available in the Sync submenu. The sync progress shows the files that currently get synchronized and pending changes after the current transfer.

Sync Progress

Shown for the current transfers are transfer rate, remaining data, and already transferred data. If Mountain Duck synchronizes files in a badge, the file state might differ from the state within the file browser. The sync progress display is limited to 5 entries.

Pause Sync

You can manually pause background syncing by selecting Pause Sync in the submenu for the sync status. The paused sync status is indicated with a greyed-out icon in the tray (Windows) or status bar (macOS).

Sync Paused (macOS)

Syncing is also paused automatically when your network connection to the server is interrupted but resumed automatically when a connection is restored.

Warning

When synchronization is paused by selecting Pause Sync in the menu or caused by a connectivity problem, no changes from the server will be detected. Additionally, files marked as Online Only cannot be opened: The application attempting to open the file will show an error message and a Access Denied notification is shown.

Cancel upload in progress

To abort the upload of a file, follow these steps:

  1. Choose Pause Synchronization in the Mountain Duck Synchronization menu.

  2. Delete the file

  3. Resume Synchronization in the dropdown menu.

Cancel download in progress

To abort the download of a file, follow these steps:

  1. Choose Pause Synchronization in the Mountain Duck Synchronization menu.

  2. Select Delete on local Disk within the Mountain Duck context menu.

  3. Resume Synchronization in the dropdown menu.

Recent Files

The Recent Files area shows the last 20 changes to files by you or on the server:

Recent Files

Delete Delete

A file or folder has been deleted either by you or on the server

Create Create

A file or folder was created or updated on the server.

Upload Upload

A file or folder was added or changed by you and uploaded to the server.

Download Download

A file is downloaded to the local cache to be available for offline use. This state also occurs if a file that is marked as Keep offline has updated on the server.

Error Error

The sync operation failed for the file. A file may show up with an error state indicating an issue while synchronizing. Further details are available through the sync option menu item.

Application Display

Windows Only

The application that was used for editing the file is displayed within the Recent Files area.

Reveal file

Selecting an item in the Recent Files section reveals the file in the Finder (macOS) of File Explorer (Windows).

Clear Menu

Clear out all entries of the list by clicking on the Clear Menu button at the bottom of the menu.

Troubleshooting

Connectivity Issues

Depending on the error type, synchronization may be paused or an error badge is set on the file that failed synchronization.

Error Type

Notification

Sync Paused

Error Badge

Generic Server Error

Network

Authentication

Quota

Sync Conflicts

A conflict may be caused by two or more users editing the same files at the same time or while on the road before the files are synced. We do not merge changes to files like version control systems do. The file with conflicting edits will be renamed with the current time added to the filename. You will have to compare the changes manually and delete the duplicate file afterwards.

Action

Error Cause

Error State (Overlay Icon)

Remarks

Manual Conflict Resolution

Indexing folder

Missing permission

Sync Error for files with
pending write

Other files are removed from
local cache

Context menu with options
Retry

Open placeholder (1) file

Permission failure reading
file on server

-

Status remains Online

-

Select to keep file offline
placeholder (1) file

Permission failure reading
file on server

Sync Error

-

Context menu with options
Retry

Indexing folder containing
files in write error state

File with write sync error
state not found on server

Sync Error

For error states caused by other Operations
than write, the file is removed on local disk

Context menu with options
Retry

Open placeholder (1) file

Directory index is out of sync.
File not found on server

-

File is deleted in local cache

-

Edit file deleted on server

Directory index is out of sync.
File not found on server

-

File is uploaded anew to server

-

Edit file renamed on server

Directory index is out of sync.
File not found on server

-

File is uploaded anew to server

-

Edit file already changed
on server

Last seen checksum differs from current
checksum on server. (Or timestamp
when server does not offer checksum
verification)

-

Existing file on server is renamed
to <filename> timestamp.<extension>.
Eventually with user preference to
default to sync error instead.

User has to manually merge
the conflicting edits.

Edit file with parent folder
missing on server

Upload fails because parent folder
is not found on server

Sync Error

-

Move file to different folder
or Retry option in context menu

Move or rename file to target
that already exists on server

Directory index is out of sync

-

Existing file on server is renamed
to <filename> timestamp.<extension>.
Eventually with user preference to
default to sync error instead.

User has to manually merge
the conflicting edits.

Move or rename directory to target
that already exists on server

Directory index is out of sync

-

Existing directory on server is renamed
to <folder> timestamp.<extension>

User has to manually merge the
conflicting edits.

Move or rename directory that no
longer exists on server

Directory index is out of sync

Sync Error

Directory is removed from local cache

-

Create file that exists already on server

Directory index is out of sync

-

Failure creating file is ignored

-

Create folder that exists already on
server

Directory index is out of sync

-

Failure creating folder is ignored

-

Deleting file already changed on server

Directory index is out of sync

-

File is deleted on server

-

(1) Indexed file in local cache not downloaded from server