Installation

macOSWindows

Download
Move the unzipped application bundle Mountain Duck.app from the Downloads to the /Applications folder on your computer.

Note

No admin privileges for installation is required.

Mac App Store
Mountain Duck is installed through the Mac App Store in /Applications. You can always reinstall Mountain Duck on any Mac you own from the Mac App Store in → App Store… → Purchased.

Login Item
You can choose to open Mountain Duck when you log into your computer. Tha application will appear in Login Items of the User & Groups system preferences panel.

Finder Extension
Enable the Mountain Duck Finder Extension in System Preferences → Extensions → Finder by selecting the checkbox. This will enable:

• Context menu items for files selectec on a mounted volume with options to Reload the folder listing and copy & open URLs of files

• Badges on file icons to display sync status when Smart Synchronization is enabled for the bookmark

Note

For macOS Ventura and later, the setting can be found in System Settings → Privacy & Security → Extensions → Added Extensions.

System Requirements

macOSWindows

• Mountain Duck 3.3.5 or later requires macOS 10.12 or later

• Mountain Duck 3.0.1 or later requires macOS 10.11 or later

Registration Key

Double-click the file .mountainducklicense to apply the license and register Mountain Duck. Alternatively, you can copy the key file to the application support folder.

macOSWindows

You can manually install the registration key in

• ~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/

Known Issues

Not a Valid Registration Key

This error message appears if you try to use an old license key for a newer version. Upgrade your license to the latest version of Mountain Duck or download an older version from Mountain Duck changelog.

Upgrade Issues

After upgrading a license, a new license file will be generated.

1. Delete the current license file from the application support folder.

2. Download the new license file from the email attachment.

3. Apply the new license file using double-click or copy the file into the application support folder.

Windows Installation

Error Code 0x24C

If you get the error code 0x24C uninstall the client, reboot the system, and reinstall the client.

0x24C. A volume has been accessed for which a file system driver is required that has not yet been loaded.

Installer goes haywire

In some cases, the windows gets confused over the installed product and goes haywire. As a result the product can’t be modified anymore. To fix the state, run the following command:

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" /s /f "Product Name"
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products" /s /f "Product Name"

You should get an output like this:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23067521-119B-4B0A-BCDD-38835D58077B}
DisplayName    REG_SZ    Cyberduck

Delete the key using the following command:

reg delete "output" /f

Based on the example output it should look like this:

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23067521-119B-4B0A-BCDD-38835D58077B}" /f

After restarting the system, the installer shouldn’t complain anymore.

Uninstall

Using Windows Command Line:

• Regular uninstall: Mountain Duck Installer-<version>.exe /uninstall

• Silent uninstall: Mountain Duck Installer-<version>.exe /uninstall /quiet

Complete Uninstall

Follow the steps below to uninstall Mountain Duck completely.

macOSWindows

1. Close the application and navigate to the application folder using the shortcut ⌘⇧A. Select Mountain Duck.app and delete the application by choosing File → Move to Trash.

2. Navigate to the Group Containers folder within ~/Library/ and delete the folder G69SCX94XU.duck. If you changed the cache location you will have to delete that folder as well.

3. Optional: Delete all saved login credentials regarding Mountain Duck within Keychain Access.app.