Installation
Download
Move the unzipped application bundle Mountain Duck.app from the Downloads to the /Applications folder on your computer.
Note
No admin privileges for installation is required.
Mac App Store
Mountain Duck is installed through the Mac App Store in /Applications. You can always reinstall Mountain Duck on any Mac you own from the Mac App Store in → App Store… → Purchased.
Login Item
You can choose to open Mountain Duck when you log into your computer. Tha application will appear in Login Items of the User & Groups system preferences panel.
Finder Extension
Enable the Mountain Duck Finder Extension in System Preferences → Extensions → Finder by selecting the checkbox. This will enable:
Context menu items for files selectec on a mounted volume with options to Reload the folder listing and copy & open URLs of files
Badges on file icons to display sync status when Smart Synchronization is enabled for the bookmark
Installer
Download the Mountain Duck Installer.exe and install Mountain Duck with administrator privilege.
MSI
Download MSI Installer for corporate environments. Requires prior installation of Microsoft .NET Framework 4.5.2.
Note
Using the MSI Installer, you’ll have to install the MSI Package Shell Extension for 32bit applications and MSI Package Shell Extension for 64bit applications separatly. Both packages are needed to enable the explorer extension.
System Requirements
Mountain Duck 3.3.5 or later requires macOS 10.12 or later
Mountain Duck 3.0.1 or later requires macOS 10.11 or later
Requires .NET Framework 4.7.2. If the .Net Framework installation fails, download it manually.
Mountain Duck 4.13.0 or later requires Windows 10 (14393) or Windows Server 2016 or later on 64 Bit.
Mountain Duck 3.2.0 or later requires Windows 7, Windows 8.1, Windows 10 (14393) or later on 64Bit.
Mountain Duck 3.0.1 or later requires Windows 7 or later.
Registration Key
Double-click the file .mountainducklicense to apply the license and register Mountain Duck. Alternatively, you can copy the key file to the application support folder.
You can manually install the registration key in
~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/
You can install the registration key either in:
%AppData%\CyberduckC:\Program Files\Mountain Duck
Known Issues
Not a Valid Registration Key
This error message appears if you try to use an old license key for a newer version. Upgrade your license to the latest version of Mountain Duck or download an older version from Mountain Duck changelog.
Upgrade Issues
After upgrading a license, a new license file will be generated.
Delete the current license file from the application support folder.
Download the new license file from the email attachment.
Apply the new license file using double-click or copy the file into the application support folder.
Windows Installation
Error Code 0x24C
If you’re experiencing the error code 0x24C A volume has been accessed for which a file system driver is required that has not yet been loaded., please uninstall the client, reboot the system, and reinstall the client.
Complete Uninstall
Follow the steps below to uninstall Mountain Duck completely.
Close the application and navigate to the application folder using the shortcut
⌘⇧A. Select Mountain Duck.app and delete the application by choosing File → Move to Trash.Navigate to the Group Containers folder within ~/Library/ and delete the folder G69SCX94XU.duck. If you changed the cache location you will have to delete that folder as well.
Optional: Delete all saved login credentials regarding Mountain Duck within Keychain Access.app.
Close the application and open the start menu using the shortcut
Ctrl Esc. Search for Apps & Features and move to the entry Mountain Duck. Click on the application, choose Uninstall, and confirm your intentions by clicking Uninstall again.Navigate to the
%AppData%and delete the folder CyberduckNavigate to
%LocalAppData%and delete the folder CyberduckOptional: Delete all saved login credentials regarding Mountain Duck within Windows Credential Manager.