Support
Application Support Folder
Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, history files, etc.
You can reach the application support folder by choosing Go → Go to folder within the Finder menu, copying the path below into the appearing window, and clicking on the Open button afterward.
~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/
You can reach the application support folder by navigating to %AppData%\Cyberduck by copying the path into the address bar of the Explorer and press Return afterward.
Bug Reports and Feature Requests
Open a new ticket using the issue tracker with a description of what you have done and what went wrong or describing the missing functionality in detail. Make sure to look or search for existing tickets first.
Logging Output
Cyberduck 8.0 or later required You can reach the logging output by clicking on the Show button within the same Cyberduck Preferences section. The file is called cyberduck.log.
Cyberduck 7.9 or later required.
Log output can be found in the cyberduck.log file in ~/Library/Logs/Cyberduck. You can easily reach this file in Console.app (Open from /Applications/Utilities) under Reports → Log Reports → cyberduck.log.
Additionally, log output can be found in Console.app (Open from /Applications/Utilities).
macOS 10.8 or later: Log output can be found in the
system.log.macOS 10.12 or later & Cyberduck 7.2 or later: Log output can be found in Console.app under Devices. When requested, enable info and debug messages from Action → Include Info Messages and Action → Include Debug Messages respectively. Filter output by pasting
Cyberduckin the search input field in the toolbar of the window and choose Process in the small dropdown menu. Choose Edit → Select All and Edit → Copy to copy the output to the clipboard.
Alternatively, if you are familiar with Terminal.app you can get the current log output streamed while using Cyberduck with
log stream --predicate '(process =="Cyberduck")' --level info
You can filter for the connection transcript only by using
log stream --predicate '(process =="Cyberduck") && (category == "transcript")' --level info
Alternatively, to show previous log events use
log show --predicate '(process =="Cyberduck")' --info
Transcript
You can only access the transcript which will log protocol request and responses. It’s particular useful for protocols using HTTP. Open a Terminal.app window and enter
log stream --predicate '(process == "Cyberduck") && (category == "transcript")' --level info
Note
The transcript will be written in the Terminal.app window. Make sure to keep the window open after executing the command.
Heap Dump
To create a heap dump of the Cyberduck process on macOS (in case of excessive memory usage for example) you can use jmap from the OpenJDK 13.
jmap -dump:file=cyberduck-dump.hprof [PID of Cyberduck process]
Log output can be found in the cyberduck.log file in %AppData%\cyberduck.
Debug Logging
To enable debug logging open a Terminal.app window and enter
defaults write ~/Library/Preferences/ch.sudo.cyberduck.plist logging debug
Reset the logging configuration with
defaults delete ~/Library/Preferences/ch.sudo.cyberduck.plist logging
Restart Cyberduck for any logging configuration change to take effect.
Debug logging can be enabled with a hidden setting. As there is no user interface for this yet you need to add the setting manually. If not existing yet you have to create the file %AppData%\Cyberduck\default.properties and then add the property as follows:
logging=debug
Cyberduck 8.0 or later required Alternatively, enable debug logging by ticking the corresponding checkmark in the Cyberduck Preferences Connection tab.
Feature Requests
If you have a feature request please make sure to include a detailed and comprehensible description of the requested function in the ticket. Make sure to check if someone already requested a similar feature.
Crash Reports
Crash reports are saved to ~/Library/Logs/DiagnosticReports/Cyberduck_*.crash.
Crash reports are saved to %AppData%\cyberduck\CrashReporter.
Get Support
For issues with your remote storage user account credentials, please instead write to your hosting service provider. For bug reports or a feature request you can open a ticket in our public issue tracker. Discuss features and issues you are having in the Cyberduck Google Group.
For licensing issues, please send a mail to support@cyberduck.io to open a ticket.