Support

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Feature Requests

If you have a feature request please make sure to include a detailed and comprehensible description of the requested feature in the ticket. Make sure to check if someone already requested a similar feature.

Warning

For issues with your remote storage user account credentials, please instead write to your hosting service provider.

Bug Reports

Open a new ticket with a description of what you have done and what went wrong. Make sure to look or search for existing issues first. If you have trouble connecting to a server or your login credentials are not valid, try to resolve the issue with the assistance of your hosting service provider.

Note

Discuss features and issues you are having in GitHub Discussions. For issues with the registration key, please send an email to support@cyberduck.io.

Warning

Please be aware that you are possibly using our software at no charge if you have not purchased a registration key. Thus the support provided here is best effort only.

Logging Output

Log output can be found in the cyberduck.log file in~/Library/Logs/Cyberduck. Select Show in Cyberduck → Preferences → Connection to reveal the log file. Alternatively, you can find cyberduck.log in Console.app (Open from /Applications/Utilities) under Reports → Log Reports → cyberduck.log.

Console.app

Transcript

You can access the transcript which will log protocol request and responses from the command line particularly useful for protocols using HTTP. Open a Terminal.app window and enter

log stream --predicate '(process == "Cyberduck") && (category == "transcript")' --level info

Note

The transcript will be written in the Terminal.app window. Make sure to keep the window open after executing the command.

Debug Log

To enable verbose log output select Enable debug log in Cyberduck → Preferences → Connection.

Application Support Folder

Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, history files, etc.

You can reach the application support folder by choosing Go → Go to folder within the Finder menu and paste the path ~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/ into the window.

Crash Reports

Crash reports are saved to ~/Library/Logs/DiagnosticReports/Cyberduck_*.crash. On macOS 12 or later crash reports are saved to ~/Library/Logs/DiagnosticReports/Cyberduck_*.ips.